Cyber net is looking to hire TAC ENGINEER
Assess queries and provide technical support to corporate clients. Ensure cordial services to the clients. Ensure resolution of complaints within given and committed time.
Help troubleshoot Network Access Layer issues related to CPE installed at customer's end (router, switches, etc.).
Respond to queries with regards to internet access technologies (i.e. DSL, VSAT Fiber. WiMAX, GPON and RF).
Initiate ticket for incident resolution in system and communicate to all stakeholders.
Bachelors degree in Telecommunications, Electronics or Computer science.
CCNA certified will be preferred.
Good understanding of OSI Layer, TCP/IP. switching & routing.
Knowledge and experience in Linux &VM. Network security exposure (basic level).
Role requires rotation on 8 hours' shift roster.
Location:KARACHI - LAHORE - ISLAMABAD
Apply at email@example.com
Total Quality Network